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Frequently Asked Questions


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How do I obtain a copy of my PMG medical records?

For further information about Patient Medical Records, click here.


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I lost my child's immunization record. What should I do?

We will furnish a copy at a cost of $10. Please request the copy at the facility where your child received the immunizations.


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Is Pioneer Medical Group an HMO and are you open to the general public?

PMG is not an HMO. Rather, it is a physician owned medical group that welcomes patients with most HMO insurance plans, in addition to those with Medicare, Indemnity plans, PPO plans, Workers Compensation and cash.


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Which Insurance Plans does Pioneer Medical Group accept?

PMG accepts a variety of Health Plans. For more information, click here.


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Does Pioneer Medical Group offer a cash discount to uninsured patients?

Some services may be eligible for a discount if payment is made at time of service. Please call the facility or ask the receptionist prior to your visit.


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Do I have to pay a co-pay if I have insurance coverage under two different plans?

If both plans are HMO and you are enrolled with PMG in each of them, the co-pay will be waived.


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Is Pioneer Medical Group open on weekends?

Yes, the Downey and Long Beach office are open on weekends, holidays and every weekday evening until 9pm for "walk-in" patients. In addition, all six clinics offer extended hours on certain days for evening appointments.


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Which hospital is Pioneer Medical Group affiliated with for admission or emergency?

Downey Regional Medical Center is our primary hospital; however, Pioneer Medical Group also contracts with several other hospitals in the Los Angeles area, including Los Alamitos Medical Center, Lakewood Regional Medical Center, Children's Hospital of Los Angeles and Miller Childrens Hospital of Long Beach.

Serious, life-threatening emergencies should always be dealt with by calling "911" or proceeding to the nearest emergency room. For emergencies of a less serious nature, we offer our After-Hours walk-in clinics (see above).


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Does Pioneer Medical Group have specialists?

Yes, we have a number of highly trained specialists that are members of Pioneer Medical Group, and we are also contracted with many other specialists in the local community. For more information, please click here.


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Does Pioneer Medical Group accept Medi-Cal?

PMG accepts HealthNet Medi-Cal and Healthy Families Insurance plans.


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Do any PMG physicians speak languages other than English?

We have a multilingual staff. Please click here to see languages spoken at each facility.


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Is a referral necessary to see an Optometrist?

It depends on your Insurance Plan. Please call either PMG Long Beach office (562) 597 4181 ext. 1014 or PMG South Gate office (323) 563 9499 ext. 1187 Optical Dept. for assistance.


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What should I do if my doctor is not available?

Call your physicians office and ask for advice. There is always an alternate physician available to see patients during office hours and the After Hours Care is available during evening and weekend hours. In addition, there is a PMG physician on-call 24 hours a day, 7 days a week. To access this physician, just call your physicians office directly and you will be connected to the After Hours exchange.


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Do you have female physicians?

Yes. We have female physicians and Nurse Practitioners (NPs). Please refer to the physician listing or call 1-888-752-1174 for further information.


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What is a PA or NP?

Nurse Practitioners (NPS) are registered nurses who have received additional training and education that enables them to treat non-complex illnesses, screen for illness and write prescriptions. Physicians Assistants (PAs) receive a medical education that allows them to treat non-complex illnesses, screen for illness and write prescriptions under the supervision of a physician. Both work closely with practicing PMG physicians.


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What do I need to do if I want to transfer to another doctor within PMG?

Please call or visit your facility and ask for the supervisor or manager. They will assist you in contacting your Insurance Company to effect the change.


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My insurance has changed. What should I do?

Please inform the receptionist at your next visit, and bring a copy of your new Insurance card. Also, please inform us if any personal information has changed such as address or telephone number.


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What do I do if I've been in an auto accident? Is there any paperwork to fill out?

Please inform the receptionist when calling for an appointment. Bring the relevant insurance information when you come for your visit.


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What is an Advance Directive and how do I apply for one?

For further information, click here.


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I have received a bill, and I do not think that I am responsible for payment. What should I do?

If you are a PMG patient with HMO insurance and receive a bill from a non-PMG physician, please contact our Customer Service Dept. at (888) 720-2323. For all other PMG billing questions, please contact the Business Office at (888) 840 2702.


Corporate Address: 17777 Center Court Drive, Suite 400, Cerritos, CA 90703.  Phone: 562-229-9452  Fax: -562-229-0952.
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