If you have questions regarding a specialty referral or need our customer service department, please call (562) 602-6260 or (877) 602-1563.

UM decision making is based on appropriateness of care and service. Pioneer Provider Network does not specifically reward practitioners or other individuals conducting utilization review for denials of coverage of services. There are no financial incentives for UM decision-makers to encourage decisions that result in underutilization.